Will I have the same cleaner every time?
We do our best to keep you with the same cleaner, so they can get to know your home, preferences and routine. However, occasionally things like sickness, holidays or staff availability mean another member of our team may need to step in.
No matter who attends, all Auren Clean team members follow the same standards and cleaning procedures, so you can expect the same level of care every time.
Do I need to be home?
No. Most people are at work. We can arrange access however suits you.
Do you bring your own products?
Yes! Auren Clean supplies all cleaning products, chemicals, tools and equipment needed for your clean. You don’t need to provide a thing. We arrive fully prepared and ready to clean.
How often do you come?
Weekly or fortnightly for regular cleans. One off and deep cleans are taken when there is room.
What is not included?
Deep cleaning, internal appliances other than the microwave, heavy scale and grease, and restoration work. Any of it can be added to a visit.
How do I pay?
After your clean, you’ll receive an invoice via email with our bank details and the total amount owing. Payment is due within 4 days of the invoice being sent.
Are you currently taking on new clients?
New client bookings are subject to our current cleaner availability. Get in touch to check our availability and find out if we have a spot for you.
If we’re currently fully booked, you can join our waiting list and we’ll contact you when a regular cleaning spot becomes available.